I bought a brand new 2023 hatchback in November of 2022. Since early in my ownership, I have reported a hesitation or delay when starting the vehicle. When I press the push-button start, the vehicle appears to begin starting, hesitates, and then takes additional time before it fully turns on. I also advised that there was a jerking feeling when driving at low speeds. The service advisor was dismissive and reported that the car was new and likely just adjusting to my driving style. Today on 11/4/26, I was able to capture a video. There were also so many other issues with my ... Read More

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Google - Nov 4, 2026

I bought a brand new 2023 hatchback in November of 2022. Since early in my ownership, I have reported a hesitation or delay when starting the vehicle. When I press the push-button start, the vehicle appears to begin starting, hesitates, and then takes additional time before it fully turns on. I also advised that there was a jerking feeling when driving at low speeds. The service advisor was dismissive and reported that the car was new and likely just adjusting to my driving style. Today on 11/4/26, I was able to capture a video. There were also so many other issues with my car buying experience. My salesperson made inappropriate remarks about me being interested in the two African American gentleman at the dealership. He went as far as to tell me, “ I told the brothas you were interested in them”. I would’ve stopped my purchase and went somewhere else, but I was already signing paperwork. Another issue during my car purchase was they forced me to drive with DEALER PLATES until my check with navy federal cleared. Navy federal was on the phone and verified the check was valid, however, they still refused to let me transfer my plates over. They also made me pay an additional fee to register the car instead of just simply transferring my plates over. After I finished my car the salesperson was running through the different features of my car with me. Another customer was interested in my car and they didn’t have my specific trim there for her to test drive( Not my problem), however, the salesman says “ you should let her sit in your car and get a feel for it”. I told him no and she’ll just have to wait like I did. There are also so many other issues that I had with this dealership and anytime someone mentions this place to me I tell them about my experience and they’re disgusted. Never would I ever recommend this place to anyone.

Great experience! No pressure sale and Issac was awesome! I wasn’t sure on the model I wanted so we took our time and I’m 100% confident I picked the right one. Thanks Isaac! I’ve also had my first oil change/tire rotate and inspection. I’m very impressed with how they operate on the service end. Even sent me a video of the inspection prior to picking up the vehicle. Theresa was awesome!

jarvis has very poor customer communication skills will not honor any warranty work on something obviously should be warranty

Michael did a great job and was a pleasure to work with. Answered all of our questions promptly and went above and beyond our expectations. Thank you, Michael.

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Awesome Edmune service would recommend to all my family and friends! He did a wonderful job!

Edmund was great. Thanks for all you gard work.

Edmund and Rick were quick, helpful, and super friendly!

I was searching online and was contacted by Eric. I asked for an appointment and done! Informative, patient, and not pushy. After the sale explained the technology to me and wanted me to call with any questions. I would highly recommend him!

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Had a fantastic experience buying a car and honestly a great dealership to work with. Edmund was very helpful and knowledgeable.

Purchasing from Hall Mazda was a great experience! Mike Miroslaw was a pleasure to work with.

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